Return Policy

Effective Date: July 8, 2026

At RPS Corporation, we are committed to providing quality replacement parts and accessories. If you need to return an item, please review the following policy before initiating a return.

Return Eligibility

Most new, unused parts may be returned within thirty (30) days of the original invoice date.

To be eligible for return, the product must:

• Be in new, unused, and uninstalled condition;
• Be clean and free from dirt, grease, fluids, or other contamination;
• Be returned in its original, unopened packaging whenever possible;
• Include all original packaging, manuals, hardware, labels, and accessories;
• Be free from damage caused by installation, misuse, or improper handling.

All returned merchandise is subject to inspection upon receipt by RPS Corporation. Acceptance of a returned product is at the sole discretion of RPS Corporation.

Non-Returnable Items

The following items are not eligible for return, except where required by applicable law:

• Electrical or electronic components;
• Batteries;
• Chargers;
• Special-order or custom-built products;
• Products marked as "Non-Returnable";
• Used or installed products;
• Products that have been modified or damaged after delivery;
• Hazardous materials or products that cannot legally be resold.

Return Authorization Required

A Return Merchandise Authorization (RMA) is required before returning any product.

To request an RMA, contact:

Email: parts@rpscorporation.com
Phone: 1-800-450-9824

Please include:

• Order or invoice number;
• Part number(s);
• Quantity being returned;
• Reason for the return.

Returns received without an approved RMA may be refused or returned to the sender at the sender's expense.

Shipping

Unless the return is the result of an error by RPS Corporation or a product approved as defective under warranty:

• Customers are responsible for all return shipping costs.
• Returns must be shipped freight prepaid.
• RPS Corporation recommends using a carrier that provides tracking and shipping insurance.
• RPS Corporation is not responsible for products lost or damaged during return shipment.

Inspection and Refunds

All returned products are inspected upon arrival.

If the return is approved:

• Refunds will be issued to the original method of payment, or
• A store credit may be issued if agreed upon by both parties.

Original shipping charges are non-refundable unless the return is the result of an error by RPS Corporation.

If a returned product does not meet the requirements of this Return Policy, RPS Corporation may:

• Decline the return;
• Return the merchandise to the customer at the customer's expense; or
• Offer an alternative resolution at its sole discretion.

Incorrect or Damaged Shipments

Please inspect your order immediately upon receipt.

If you receive:

• The wrong product;
• A product damaged during shipment; or
• A product with visible shipping damage,

you must notify RPS Corporation within five (5) business days of delivery by emailing parts@rpscorporation.com or calling 1-800-450-9824.

Please retain all original packaging, as photographs and shipping documentation may be required to process the claim.

Warranty Returns

Products believed to be defective should not be returned through the standard return process.

Warranty claims are handled separately under the RPS Corporation Limited Warranty.

To initiate a warranty claim, please email: warranty@rpscorporation.com

Return Policy Changes

RPS Corporation reserves the right to modify this Return Policy at any time without prior notice. Any changes become effective upon posting to rps-shop.com.

Questions

For questions regarding returns, please contact: